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Terms of Service

Effective Date: October 8, 2026

1. Acceptance of Terms

By accessing or using the bindl platform (the “Platform”), operated by bindl Inc. (“bindl,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Platform. These Terms constitute a legally binding agreement between you and bindl Inc.


2. Description of Service

bindl is a social services and case management platform that provides tools for intake processing, case management, shelter operations, community resource coordination, and related services. The Platform is intended for use by authorized staff of organizations that have registered for an account.


3. Account Registration and Security

To use the Platform, you must register for an account on behalf of your organization. You agree to:

  • Provide accurate, current, and complete information during registration.

  • Maintain the security of your account credentials and not share them with unauthorized individuals.

  • Promptly notify bindl of any unauthorized use of your account or any other breach of security.

  • Accept responsibility for all activities that occur under your account.

bindl reserves the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.


4. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Platform in any way that violates any applicable federal, state, local, or international law or regulation.

  • Attempt to gain unauthorized access to any part of the Platform, other accounts, or any systems or networks connected to the Platform.

  • Use the Platform to store, transmit, or distribute any malicious code, viruses, or harmful content.

  • Interfere with or disrupt the integrity or performance of the Platform.

  • Use the Platform to harass, abuse, or harm another person or organization.

  • Reverse engineer, decompile, or disassemble any aspect of the Platform.

  • Use automated means (bots, scrapers, etc.) to access the Platform without our prior written consent.


5. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge and agree that:

  • You are responsible for ensuring that your use of the Platform complies with all applicable data protection and privacy laws.

  • You will obtain all necessary consents from individuals whose data you enter into the Platform.

  • You will not enter sensitive personal information into the Platform except as required for the legitimate purposes of your organization’s services.

  • bindl processes data on your behalf as a service provider; your organization remains the data controller for client records you create.


6. Beta Services

Certain features or the Platform as a whole may be designated as “beta,” “preview,” or “early access” (“Beta Services”). By using Beta Services, you acknowledge and agree that:

  • Beta Services are provided on an “as is” and “as available” basis without any warranties of any kind.

  • Beta Services may contain bugs, errors, or inaccuracies and may not function as intended.

  • bindl may modify, suspend, or discontinue Beta Services at any time without notice or liability.

  • Beta Services may result in unexpected behavior, data loss, or service interruptions.

  • Your use of Beta Services is at your own risk, and bindl shall not be liable for any damages arising from your use of Beta Services.

  • bindl may begin charging fees for services that were previously offered free during a beta period, with reasonable advance notice.


7. Intellectual Property

The Platform, including all content, features, functionality, software, text, displays, images, and design (collectively, “Platform Content”), is owned by bindl Inc. and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of all data and content you submit to the Platform (“Your Content”). By submitting Your Content, you grant bindl a limited, non-exclusive license to use, store, and process Your Content solely for the purpose of providing and improving the Platform.


8. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, BINDL INC. DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

  • WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

  • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE PLATFORM.

  • WARRANTIES THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

You acknowledge that you use the Platform at your own risk and that bindl does not guarantee any specific outcomes from your use of the Platform.


9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BINDL INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

  • ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

  • ANY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM.

  • ANY DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS.

  • ANY DAMAGES ARISING FROM BUGS, ERRORS, OR INACCURACIES IN THE PLATFORM.

  • ANY DAMAGES ARISING FROM SERVICE INTERRUPTIONS, DOWNTIME, OR DATA LOSS.

IN NO EVENT SHALL BINDL’S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO BINDL IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.


10. Indemnification

You agree to indemnify, defend, and hold harmless bindl Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any content or data you submit to the Platform; or (e) your negligence or willful misconduct.


11. Service Availability and Modifications

bindl reserves the right to:

  • Modify, update, or discontinue any part of the Platform at any time, with or without notice.

  • Perform scheduled or unscheduled maintenance that may result in temporary service interruptions.

  • Change pricing, features, or service tiers with reasonable advance notice to affected users.

  • Impose limits on certain features or restrict access to parts of the Platform.

bindl shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Platform.


12. Termination

Either party may terminate this agreement at any time. bindl may suspend or terminate your access to the Platform immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination:

  • Your right to use the Platform will immediately cease.

  • bindl may, but is not obligated to, delete your account and associated data.

  • You may request an export of your data within thirty (30) days of termination, subject to applicable law.

  • Sections of these Terms that by their nature should survive termination shall survive, including but not limited to disclaimers, limitations of liability, and indemnification.


13. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Platform shall be resolved as follows:

  • Informal Resolution: The parties shall first attempt to resolve any dispute informally by contacting each other directly. You agree to contact us at info@bindlcompanion.com before initiating any formal proceedings.

  • Binding Arbitration: If a dispute cannot be resolved informally within thirty (30) days, it shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Des Moines, Iowa.

  • Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.


14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, United States, without regard to its conflict of law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Polk County, Iowa.


15. Force Majeure

bindl shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.


16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.


17. Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and bindl Inc. regarding the use of the Platform. These Terms supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter hereof.


18. Changes to Terms

bindl reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the Effective Date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.


19. Contact Us

If you have any questions about these Terms of Service, please contact us at:

bindl Inc.
1420 Mulberry Street
Des Moines, IA 50309
info@bindlcompanion.com

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